Privacy Policy

1. Introduction

Welcome to GoodsKart logistics and Retail service Pvt Ltd ("GoodsKart", "we", "our", or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our comprehensive suite of products and services, including Loado (our logistics platform), Midshot (our media asset solution), and DoorCad (our CAD software).

This Privacy Policy applies to our website, enterprise dashboard, mobile applications, and associated services. It details how we collect, use, disclose, and safeguard your personal and non-personal data when you interact with our ecosystem.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information to provide better services to all our users. The types of personal information we obtain depend on how you interact with GoodsKart and its products.

• Personal Identification Information: This includes your name, email address, phone number, postal address, and professional details (such as your company name and job title) when you register for an account across our platforms.
• Transaction & Payment Data: When you purchase subscriptions or services (such as upgrading your Loado fleet capacity or purchasing Midshot asset packs), we collect payment information. Please note that payments are processed securely via Razorpay, and we do not store your full credit card numbers on our servers.
• Usage & Technical Data: We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our products.
• Product-Specific Data: For products like DoorCad, we may temporarily store your project files or rendering requests to provide the expected service. For Loado, we may collect location data regarding your fleet and shipments to provide accurate tracking.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information we collect about you for a variety of business purposes:

• Service Delivery & Operations: To create and manage your account, fulfill and manage purchases, orders, payments, and other transactions related to our services.
• Product Improvement: To monitor and analyze usage and trends to improve your experience with Loado, Midshot, and DoorCad, ensuring our platforms function correctly and efficiently.
• Communication: To send you administrative information, such as product updates, security alerts, technical notices, and changes to our terms, conditions, and policies.
• Customer Support: To respond to your inquiries and offer support for any issues you may experience with our enterprise software.
• Legal & Security: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, and to prevent, investigate, or provide notice of fraud, unlawful or criminal activity.

4. Data Sharing and Disclosure

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Razorpay), data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. Our security protocols include industry-standard encryption algorithms, secure socket layer (SSL) technology, and robust access controls for our servers hosting sensitive data from products like Loado and DoorCad.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Therefore, we cannot guarantee its absolute security.

In the event of a data breach, GoodsKart has an established incident response plan and will notify affected users and applicable regulatory bodies in accordance with legal requirements.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

• Access and Update: You can review and change your personal information by logging into your account settings.
• Erasure: You can request that we delete your personal information, subject to certain exceptions prescribed by law.
• Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt-out of receiving marketing emails by using the "unsubscribe" link provided in those emails, though you will continue to receive essential service-related communications.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our platforms to help customize and improve your experience. Cookies are small files placed on your device that enable certain website features.

We use essential cookies to maintain your active sessions (such as keeping you logged into the Loado dashboard), analytical cookies to understand how users interact with our sites, and performance cookies to ensure fast loading times across our ecosystem. You can configure your browser to refuse cookies, but doing so may impair the functionality of some of our enterprise applications.

9. Third-Party Services

Our website and applications may contain links to third-party websites and applications of interest. Additionally, we integrate with third-party providers like Razorpay for payment processing and various cloud service providers for hosting and analytics.

Once you use these links or integrations to leave our platform, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We strongly recommend reviewing the privacy policies of any third-party services you engage with.

10. Children's Privacy

Our enterprise products, including Loado, Midshot, and DoorCad, are intended for professional and business use. We do not knowingly solicit information from or market to children under the age of 18.

If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers. If you believe we might have any information from or about a child under 18, please contact us immediately.

11. International Data Transfers

GoodsKart is headquartered in India, and our servers are located globally to ensure high availability of our services. Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your personal data during such transfers, relying on legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this document, and the updated version will be effective as soon as it is accessible.

If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: